Return Policy
Vapeluv Warranty and Return Policy
Vapeluv offers a 30 day replacement warranty on defective hardware for customers who purchased from our online vape shop or vape stores. The following items are covered by our warranty program: device charging issues, internal battery issues, chip and LCD display issues, and auto firing or other device firing issues. Please note that only these issues will be honored under the warranty.
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Warranty Exclusions:
Coils, Pods, E-liquid, Pre-filled Pods, Disposables, Tanks, Rebuildable products, and Batteries
- Failure or damage caused by improper use or unauthorized repair
- Failure or damage caused by excessive force such as dropping or abuse
- Failure or damage caused by usage outside of recommended operating instructions
- Damage or failure caused by improper use including water damage, juice spillage, and fire damage
- Leaky tanks
- Loss or damage due to missing components
- Stripped or damaged threads, crooked 510 connector, rattling or sticky buttons
- Modification of a product which automatically voids the warranty
- Defects caused by normal wear and tear or normal aging of the product
- Items outside of the warranty period
The 30-day warranty begins from the day the items are delivered. Customers are responsible for all shipping costs in shipping items to and from Vapeluv.
Disposable Devices:
Vapeluv offers a limited DOA warranty on disposable devices within 48hrs. If your disposable device does not work on first-time use, we will replace it free of charge. The disposable vape MUST be returned in the original packaging with tax stamp. We cannot process the return without it no exceptions.
Prefilled Pods:
Vapeluv offers a limited 48hr return policy if the pods have not been used and are leaking. The pods MUST be returned in the original packaging with tax stamp. We cannot process the return without it no exceptions.
STLTH:
Vapeluv does not handle STLTH warranty items. They must be handled directly by STLTH here: https://stlthvape.com/pages/contact-us
E-liquid:
For consumer safety reasons, all e-liquid purchases are final sale and are not subject to any warranty nor eligible for return or exchange. If you find any variation in e-liquid from bottle to bottle, it may be due to steeping, exposure to heat or sunlight or a change in device/product resistance.
Tanks, Coils, and Pods:
Due to their consumable nature and limited life expectancy, Vapeluv offers a limited DOA warranty on atomizer tanks, atomizer coils, and pods. If these products do not work on first-time use, we will replace them free of charge provided you return the defective products in their original packaging with all original components for confirmation and testing to determine the issue.
Discontinued/Clearance Products:
Discontinued items deemed defective within the warranty period will be exchanged for a product of equal or greater value. In the case of an exchange for a product of greater value, the customer will be required to pay the difference in purchase price of the new product.
Manufacturer Contact
If we are unable to assist you because you are out of warranty and we were not able to troubleshoot the problem for you, Vapeluv still recommends you reach out to the manufacturer directly. In some cases, they will offer a longer extended warranty that was included with the product.
Aspire
https://www.aspirecig.com/contact/
Freemax
https://www.freemaxvape.com/contact-us/
Geek Vape
https://www.geekvape.com/support/contact/
Smok
https://www.smoktech.com/faq/305
STLTH
https://stlthvape.com/pages/contact-us
Vaporesso
https://www.vaporesso.com/contact-us
Voopoo
https://www.voopoo.com/software.html
Please note that our warranty does not apply to cosmetic damage, damage caused by use with products or supplies other than those purchased from us, damage caused by accidents, abuse, misuse, contact with liquid, fire or other external causes, or damage caused by services performed by anyone who is not Vapeluv.
Proof of purchase is required
If you need to make a claim under our warranty policy, please contact us at 647-351-0168 or info@vapeluv.com.
